PLEASE NOTE: Laminate sails, Mylar/Kevlar, cannot be processed. Some can be repaired or modified, however, so please give us a call at 800-433-7245 or 724-763-1773 before you send them.
Here are some useful tips on how to fold, pack, and send your sails to SailCare.
Step One:
Starting at the foot of the sail, make the first fold about 18 to 20 inches up from the foot.
Step Two:
Make a similar sized fold further up on the sail and lay the second fold on the first.
Step Three:
Continue in this manner until the whole sail is neatly folded.
Step Four:
Make sure the sail is smooth and free of creases.
Step Five:
Start the packing fold across the width of the sail.
Step Six:
Fold the sail over and over about 18 to 20 inches or small enough to fit the box you are going to use. Then fill out and print this form and include it in the box with your sails.
Ground Rules for Shipping
Don’t forget to fill out, print, and sign our Sail Cleaning Form and include it in the box with your sails.
NOTE: Upon arrival at our loft your sails will be measured for square footage and then inspected for any repairs or adjustments that we feel are needed in addition to any repairs or modifications that you would like us to address.
We receive sails via UPS, FedEx, DHL & USPS, all seem to work well. Over 200 customers a year personally bring in their sails for processing or stop by for parts and accessories from our store. Be careful using “Pack & Send” type of places, the extras could add up. I would go easy on the insurance, as we have had only one sail lost in 23 years.
We use FedEx to return your sails when they are finished.
Please do not ship the sails with the battens in the pockets as they may get broken in shipping and could cause damage to the sail.
Please do not pack the sails with “PEANUTS” as they are not needed and are a nightmare in the loft, and are costly to dispose of.
Only send the sail bags if you want the bag repaired or cleaned.
Any hardware that you can remove would be greatly appreciated, except slides or hanks.
Lengths of line that are attached to the sail will be removed because they can get lost. If your sail comes in tied up with some line or bungie cords, they will be discarded.
Insignias, numbers, and draft stripes that are stuck to the sail may need to be sewn down before processing if it is determined that they might dislodge or come further loose when processing, and there is a charge for this.
Initial inspection before processing does not always reveal all the issues that need to be dealt with on your sail.
After processing your sail is again inspected. If additional issues surface you will be notified and advised before we proceed. (You can’t see all the nicks and scratches in the paint of a car until after it’s been cleaned.)
Laminate sails, Mylar/Kevlar, cannot be processed. Some can be repaired or modified, however, so please call before you send them.
